Privacy Policy

Commune Apartment LLP (“Company”, “We”, “Us”, “Our”) operates the platform communeapartment.com including any related mobile applications and digital services (collectively, “Platform”). This Privacy Policy forms an integral part of the Terms of Use and should be read together with it. By accessing or using the Platform, You agree to the terms outlined in this Privacy Policy and consent to the collection, use, storage, transfer, and disclosure of Your information as described herein.

1. Statement of Privacy Practice and Policy

We collect and store personal information provided by You from time to time when You use our Platform. We do not sell personal information. Information is collected to enable delivery of our services, manage Your account, process payments, communicate offers or promotions, and improve Your overall experience.

2. Authorisation and Consent

By using or accessing the Platform, You expressly authorize Us to collect, store, process, and share Your personal or sensitive personal information with third parties including hosts, service providers, and payment partners for the purposes of delivering Platform services, troubleshooting, enforcing policies, and complying with law.

3. Personal Data & Information Collected

a. Information Shared During Account Creation

When You register or interact with the Platform, We may collect:

• Name, email address, phone number, password

• Payment-related information such as bank account, UPI, credit/debit card details (handled securely via third-party gateways)

b. Information Automatically Collected

We may automatically collect information including:

• Device information, location data, IP address

• Cookies, web beacons, browsing activity, and preferences

• Time zone, language settings, search history

c. Transaction Information

We collect information regarding booking history, order details, amount charged, identity verification documents (e.g., government ID) and feedback.

d. Information from Other Sources

We may receive information from partners, referral programs, or linked social media accounts.

4. Platform Services Definition

The Platform provides managed accommodation and living solutions which include, but are not limited to:

• Co-Living and community-driven shared residential accommodation

• Short Stays / Daily & Weekly Stays

• Long-Term Stays, including monthly subscription-based living

• Fully Furnished Leasing / Rental Management for residential rooms and apartments

• Hospitality & Community Privileges such as maintenance support, housekeeping, events, and partner services

• Digital access and management services including booking, payments, documentation, identity verification, service requests, and resident community engagement features

These services may be delivered directly by the Company or indirectly through authorized partners, hosts, or service providers.

5. Purpose of Collecting Information

We use the information collected to:

• Provide, maintain, improve and customize Platform services

• Process payments and manage Your bookings and accounts

• Communicate notifications, updates, promotional offers

• Manage customer support and resolve disputes

• Conduct audits, analytics, and improve system performance

• Market and promote Platform services

• Share with third-party providers for service enablement

• Enforce Terms & Policies and prevent illegal activity

5. Collection of Information by Third-Party Sites & Advertisers

The Platform may contain links to external websites or third-party advertisements. Their policies govern how they manage data. We are not responsible for the privacy practices of third parties.

6. Disclosure to Third Parties

We may disclose information:

• To service providers such as facility managers, IT infrastructure partners, or advertising partners

• To comply with legal obligations

• To protect rights, property, or safety of the Company or Users

• In the event of merger, acquisition, restructuring or sale of assets

Public content such as reviews or shared posts may be publicly visible.

7. Security

We use reasonable security practices and encryption methodologies to protect your information; however, we cannot guarantee absolute security against unauthorized third-party access. You must keep your login credentials confidential.

8. User Discretion

• You may opt out of promotional communications

• You may disable cookies via browser settings

• You may request review or correction of information by contacting Us

• You may delete Your account; in such cases We may anonymize or delete stored data

9. Right to Withdraw Consent

You may withdraw Your consent by writing to Us. However, withdrawal may restrict Your access to Platform services.

10. Grievance Officer

For concerns regarding this Privacy Policy, contact: Email: hello@communeapartment.com

11. Amendments

The Company may update this Privacy Policy without prior notice. Please check periodically for updates. Continued use signifies acceptance of revised terms.

12. Governing Law and Dispute Resolution

This Agreement is governed by the laws of India. Any disputes shall be subject to arbitration under the Arbitration and Conciliation Act 1996. Seat and venue: Gurgaon, Haryana, India.

14. GDPR & DPDP 2023 Compliance

We are committed to maintaining privacy protection in accordance with applicable data protection laws including the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and the principles of the General Data Protection Regulation (GDPR) where relevant.

Rights Under DPDP Act 2023 & GDPR

Subject to applicable laws, You may exercise the following rights:

• Right to access Your personal information

• Right to correction and updating inaccurate or incomplete data

• Right to withdraw consent

• Right to data portability (where technically feasible)

• Right to be forgotten / deletion of data

• Right to restrict or object to processing

• Right to nominate another individual to exercise rights in case of incapacity

Requests for exercising these rights can be sent to: support@communeapartment.com

We ensure reasonable security safeguards to prevent misuse, unauthorized access, or disclosure of personal data. Any data shared internationally, where required, is done under appropriate lawful transfer mechanisms.

15. Miscellaneous

All information disclosed by You is voluntary. The Company bears no liability for false or misleading data submitted by Users.

Last Updated: 29 November 2025